Mastering Customer Complaints A Simple Guide
Understanding the Customer’s Perspective Before you even begin to address a complaint, take a moment to truly understand where the customer is coming from. Put yourself in their shoes. What’s…
Mastering Difficult Customers A Practical Guide
Understanding the Root Cause of Difficult Behavior Before you can effectively manage a difficult customer, you need to understand why they’re behaving that way. Are they stressed? Frustrated with a…